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Contact & support

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Beta access, help with your account, a security report or a privacy request — every message is read, and replies come by email. Members get the fastest answers in Concierge, inside the terminal.

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Quick answers

Access link expired?

Links work once and expire. Ask for a new one here and choose the Beta topic.

Need to stop now?

Press Stop in the terminal. Simulated positions close immediately.

Removing your key

Terminal → Exchange → Disconnect, then delete the key at Kraken.

Your data

Terminal → Settings exports everything or deletes your account.

Security reports

Choose the Security topic, and please allow reasonable time to fix before public disclosure.